Help Centre

Frequently Asked Questions

Everything you need to know about ordering, design, delivery, and more. Can't find your answer? Get in touch.

Ordering

What is the minimum order quantity?

For first orders, we typically require a minimum of 10 units per design. This helps us keep costs low and quality high. However, once your club is set up in our system, there is no minimum at all for reorders. Order as few or as many as you need.

How do I place an order?

It's simple: get a free quote from us, approve your bespoke designs (with unlimited revisions), confirm your order, and we produce and deliver. Your dedicated account manager will guide you through every step.

Can I order different sizes in the same design?

Yes, absolutely. You can mix and match sizes within each item. Whether you need junior, adult, or a combination of both, we'll accommodate whatever your club needs.

What payment methods do you accept?

We accept bank transfer and card payment via invoice. We'll send you a clear invoice with all the details, and you can pay whichever way suits your club best.

Design

Is the design service really free?

Yes, completely free. Our in-house designers will create bespoke mockups for your club and you can revise them as many times as you need until you're 100% happy, all at no cost. No obligation, no hidden design fees.

Can I use my own design?

Yes! If you already have artwork or a design in mind, send it to us and we'll create professional mockups based on your vision. We can work with what you have and refine it to perfection.

What file formats do you need for logos?

We prefer PNG, SVG, AI, or EPS formats for the best quality reproduction. High-resolution JPG files are also accepted. If you only have a low-resolution logo, don't worry. Our design team can often recreate it for you.

Can I change my design after ordering?

Before production starts, yes, we can make changes to your design. However, once production has begun, we're unable to make alterations. This is why we offer unlimited revisions during the design approval stage.

Delivery

How long does delivery take?

Standard production and delivery takes 3-5 weeks from the date your design is approved. We also offer rush options if you need kits sooner. Just let us know your deadline and we'll do our best to accommodate it.

Do you deliver outside the UK?

Currently, we deliver across the UK only. International shipping is something we're actively working on and it's coming soon. If you're based outside the UK and interested, get in touch and we'll keep you updated.

What if there's a problem with my order?

We have a quality guarantee on every order. If something isn't right, whether it's a sizing issue, print defect, or anything else, contact us and we'll resolve it quickly. We stand behind every kit we produce.

Club Portal

What is the club portal?

It's a dedicated online platform built exclusively for your club. Through the portal, you can view all your approved designs, place reorders, track orders, and give members direct access to purchase their own kit. It's like having your own club shop, without the hassle.

Is there a cost for the portal?

No, the portal is included completely free with every CORE club. There are no setup fees, no monthly charges, and no hidden costs. It's part of the service because we believe every grassroots club deserves these tools.

Can members order directly?

Yes! Through your club's dedicated portal page, members can browse available kit, select sizes, and purchase directly. No more committee members collecting money, chasing sizes, or managing spreadsheets.

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Pricing

Why are your prices so competitive?

We focus exclusively on grassroots clubs, which means we've cut out the middlemen and inflated margins that bigger suppliers rely on. We don't sponsor professional teams or run expensive high-street stores. We pass those savings directly to you.

Are there any hidden fees?

Absolutely not. The price we quote includes design, setup, and production. There are no hidden charges for colours, logos, design revisions, or any other sneaky extras. What we quote is what you pay.

Do prices decrease for larger orders?

Yes, we offer volume discounts. The more you order, the better the unit price. Get in touch with your requirements and we'll provide a tailored quote that reflects your order size.

Ready to Get Started?

Get a free, no-obligation quote or request bespoke kit designs for your club today.

Still Have Questions?

We're always happy to help. Reach out and we'll get back to you within 24 hours.

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